24 results found
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The new "Files" format is a downgrade.
The new "Files" update has overly complicated the format and added more friction. More difficult to navigate with x3 the clicks. It's less obvious when a client has uploaded files and more difficult to sort them. Overall, this update feels like a significant downgrade.
23 votes -
Client doesn't see the folders I create unless I add a file in it
I'm extremely frustrated about the fact that your client can't see the folders you create in their client portal unless you add files to it! We are trying to add 4 folders to the client portal and some we don't have files to add yet so it's not letting them see all the folders which is very frustrating! Can you please allow clients to see the folder as you make it? or as we create a folder allow us to make it visible right then?
12 votes -
Recurring Secure Upload Links (automated)
We have some clients who want their office managers to be able to send us certain reports each month. The individual does not need access to the portal and the client's personal information. If we could have the link sent once a month as a reminder for the reports that would be a huge time saver for us. The links expire in two weeks so there's no way to give them a link without expirations. A recurring secure upload link would be a game changer for us!
8 votes -
YTD Revenue Should Include Clients Marked "Inactive"
We believe YTD Revenue should include Clients marked as "Inactive" as their revenue still should still be considered without it affecting our Contact count. Also PY Comparison of Revenue would be nice to see you. Thank you!
7 votes -
Billing
When adding an expense to the invoice, be able to also include the note that is with the expense in the description line on the invoice , therefore making it easier for the client to know what that is for AND saving time by not having to duplicate what is already there
6 votes -
Automated emails to multiple email addresses.
I need a way to send an automated email once a task is completed to multiple emails at the client company. I have multiple clients with multiple people who need notifications, but at this time only the primary is able to receive these automated emails.
5 votes -
Subfolder Arrows
If there are documents in a sub folder, make sure arrows and/or the box indicating there are documents shows up not only on the left side, but in the main box.
4 votes -
Not On Recurring Payment Report
This report is essential because our clients with recurring ACH payments receive a discount. If their payment status changes and a staff member turns off recurring payments but forgets the discount this causes billing issues and loss of income over time. Tracking and correcting this manually for over 190 clients is extremely challenging without a quick report.
Even just a sort option in the client list would be great.
4 votes -
Preserve file link in client notification after I have reorganized file to another folder
When I notify a client upon uploading the files, the link to the file no longer works when I have reorganized the files into another folder. Please preserve the link even if the file is moved.
4 votes -
Add 'Credits' data to Insights for billing reporting
Add 'Credits' data to Insights for billing reporting, such as seeing invoices and applied credits.
4 votes -
Automated Recurring Reports for Clients and Tasks
We need the ability to schedule recurring reports for clients and tasks. Currently, if we want a monthly report on overdue tasks or a quarterly report with specific client information, there's no option to automate this. Implementing this feature would streamline a currently manual process, saving time and ensuring that we stay organized and up-to-date effortlessly.
2 votes -
Allow Client File Notifications from Multiple Folders
Please create a way for me to send one client notification for files located in multiple folders. I don't like to annoy my clients with excessive notifications.
3 votes -
Add opt out option for scheduled liveboard emails
When someone else schedules you to receive a liveboard email (e.g. hourly, daily, weekly, monthly), there is no "opt-out" function. I am able to see that someone else created a schedule that includes me, but I cannot edit it and remove myself. There is also no opt-out option on the email I receive.
3 votes -
Add 'Payments' data to Insights
Add Payments data to Insights such as payment number, payment date, payment amount, fees, payment type, payment status.
2 votes -
Quarterly Reoccuring Options
I would like Quarterly to be an option for the reoccurence
2 votes -
Disable Partial Pay Option in Portal
Right now clients can choose to pay a partial amount on an invoice, this is effectively giving clients the ability to create a payment plan without authorization. We need a way to disable the partial pay option for invoices in the portal.
2 votes -
file redesign
Can you make the file preview in the new Files Interface Redesign quicker please? I work in Canopy to view files one at a time and the new interface just added a significant amount of time to my workflow.
2 votes -
Allow the calendar to assign tasks for blocks of time, similar to UseMotion.com
It'd be nice to plan out my day using AI or being able to drag/drop active tasks to the calendar.
1 vote -
Make client name mandatory
We would like for our client names to be mandatory so that something doesn't accidentally get missed in billing.
1 vote -
New billing update is a HUGE downgrade
Taking away the ability to customize invoices on the quantity and rate lines is going to force us to have to find a new software management program. We have a 100ish clients and each client has different rates for each service. Some of our clients rates change with each new engagement letter and we can no longer customize the rates. Not allowing us to change the quantity (hours) if we go over hours on our contract and can't bill for them makes it very difficult. If we have to adjust the employee time to match it affects our payroll. Canopy…
1 vote
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